Privacy Policy

James L Russell & Son – Electronic Privacy Policy


What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile.


How do we collect information?

We collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above and will not be shared to any third party unless instructed by law.


Why do we collect personal information?

We collect Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do we store, use, share and disclose your site visitors' personal information?

Our website is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


How do we communicate with our site visitors?

We may contact you to poll your opinions through surveys or questionnaires, to send updates, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. In accordance with the GDPR, we must inform you that we are using cookies to collate said information on our site. implements the following cookies to improve user experience on its websites.



General information regarding General Data Protection Regulations


Your rights;

  1. You will be informed who will be processing your personal and/or sensitive date.

  2. You will be informed about the legal bases for this processing.

  3. You will be told why your data is being collected.

  4. You will be told how long your data will be stored

  5. If you wish to make a complaint, this will be done in writing within 4 weeks from the alleged breach to the Controller (Helen Russell) and the ICO (  if necessary.

  6. If you wish to withdraw your consent please inform the Controller in writing.

  7. In connection with your right to access your personal data and information please refer to our firm’s Privacy Notice.

  8. You have the right to have personal data rectified, please contact Controller.

  9. You have the right to erasure (the right to be forgotten) – if you wish to access this you will need to speak to the Controller to activate this, then you will need to contact the Controller as our firm is under Law Society regulations.



Destruction of files;

SIMPLE DEBT COLLECTION - Normally the file can be destroyed on completion of the matter after the time for approval has elapsed.

DIVORCE - Five years after final completion, ie after orders as to custody and access etc., if any, have ceased to have effect.

CIVIL COURT CASES - At least five years after completion.

CRIMINAL LEGAL AID CASES - Unless there are special circumstances, files may be destroyed after the Legal Aid Fund has settled the solicitor’s account. Account must be taken, however, of the manner in which the case has been disposed of – eg if there is a probation or community service order, the file should be retained while that order is in force.

OTHER CRIMINAL CASES - Destroy twelve months after completion, remembering the conditions outlined above. In the case of road traffic prosecutions, the possibility of a consequent civil action should be borne in mind.

PROBATE AND ADMINISTRATION - Ten years after completion

CONVEYANCING TRANSACTIONS - Ten years after completion

CONTINUING TRUSTS - Ten years after completion

COMPANY WORK - Ten years after completion

OTHER CORRESPONDENCE FILES - Two to three years after completion of the business.



If you don’t want us to process your data anymore, please contact us at or mail us at: James L Russell & Son, 55 High Street, Ballymena, County Antrim, Northern Ireland, UK  BT43 6DT.  We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or mail us at: James L Russell & Son, 55 High Street, Ballymena, County Antrim, Northern Ireland, UK  BT43 6DT. 

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